Reference

How ek33 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process your JazzCash, Easypaisa or Raast transactions, and keep your account secure.

Data collected only as neededJazzCash, Easypaisa, Raast payment details protectedYour right to access or delete your dataPakistan-applicable policy terms
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ek33 How ek33 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access the personal data we hold on your account, request a correction, or ask us to delete information that is no longer needed, our support team handles these requests directly. You can reach us through the channels below. We aim to respond to data-related requests within a reasonable timeframe; complex requests may take a little longer, and we will keep you updated either way.

Live Chat Start a chat from your account dashboard at any time. For data or privacy requests, select the account and privacy topic so your message reaches the right team directly.
Email Support Send your data request to our support email address listed in the account help section. Include your registered contact detail so we can verify your identity before acting.
In-Account Request Form Log into your ek33 account, go to Settings, then Privacy and select Submit a Data Request. This is the quickest route for access, correction or deletion requests.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security on your account is not a checkbox — it is built into how your login, transactions and session data actually move through our system. Here is what that looks like in practice, from the moment you log in to the point where a withdrawal hits your Raast or Easypaisa wallet.

Encrypted Connections All data between your device and our platform travels over SSL encryption. This covers your login credentials, payment references and account activity — nothing moves in plain text.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby you use most. You can adjust cookie preferences from your browser settings at any time.
Account Security Steps Login triggers an OTP to your registered mobile number. If we detect a sign-in from an unfamiliar device or location, we hold the session until you confirm it is you — protecting your wallet balance.
Data Retention and Deletion We keep transaction data for as long as financial regulations require in permitted regions. When you request account deletion, personal data not subject to legal hold is removed or anonymised within our standard processing window.

Common Questions About Your Privacy on ek33

These are the questions we get most often about how your data is handled. If your question is not here, reach us through live chat or the in-account request form in Settings.

We collect your name, mobile number, email address and account credentials. Payment references from JazzCash, Easypaisa or Raast are recorded when you make a transaction, not at registration.

We do not sell your data to marketers. We share only what is necessary with payment processors and fraud-detection services to complete your transactions and secure your account.

Log into your account, go to Settings, then Privacy, and submit a data access or correction request. Our team verifies your identity first, then provides or updates the information held.

Transaction records are retained for as long as financial regulations require in the regions where access is permitted. You can view your own history in full inside your account wallet at any time.

Personal data that is no longer required is deleted or anonymised after account closure. Records subject to legal retention obligations — such as transaction logs — are held for the required period, then removed.

We do not store your full wallet credentials. Payment references pass through encrypted channels between your wallet provider and our processor. Only a transaction token is kept on our side for verification.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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